At AustralMac, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy to ensure your peace of mind.
- Eligibility for Returns
- To be eligible for a return, the item must be unused and in the same condition as when you received it. It must also be in its original packaging.
- Some products, such as personalized or custom-made items, may not be eligible for return. Please check the product description or contact our customer service for clarification.
- Initiation of Return
- To initiate a return, please contact our customer service within 2 days of receiving your order. Provide your order details and reason for the return.
- Our customer service team will guide you through the return process and provide you with a return authorization if your return is eligible.
- Return Shipping
- Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product.
- We recommend using a trackable shipping service and retaining the shipping receipt as proof of return.
- Refund Process
- Once we receive and inspect the returned item, we will notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original payment method. Please note that the refund processing time may vary depending on your payment provider.
- Exchanges and Store Credit
- If you wish to exchange an item, please contact our customer service to discuss the availability of the desired replacement.
- In some cases, we may offer store credit as an alternative to a refund.
- Damaged or Defective Items
- If you receive a damaged or defective item, please contact our customer service immediately.
- We will arrange for the return of the item and provide a replacement or refund, depending on your preference and product availability.
Please note that our return policy is subject to change without prior notice. It is recommended to review the policy at the time of purchase or contact our customer service for any queries regarding returns.
